Returns & Refund Policy
YAZUNO Refund & Return Policy
At Yazuno, your satisfaction is our highest priority. We want you to feel confident when investing in your skincare routine. That’s why every purchase is backed by our clear, risk-free guarantees.
Cancellation Policy
Orders may be changed or cancelled within 24 hours of purchase. After this window, your order will have entered processing and cannot be altered. If you cancel within 24 hours, refunds will be processed within 7 business days.
60-Day Money-Back Guarantee
We believe in results you can see and feel. That’s why we offer a 60-day money-back guarantee on every device.
If you’re not satisfied within 60 days of delivery, return your device for a full refund (return shipping costs are the customer’s responsibility).
This gives you plenty of time to experience real improvements and decide if Yazuno is right for you.
Damaged Items
All products are packaged with care, but if your device arrives damaged or defective:
Contact us within 72 hours of delivery at support@yazuno.com.
Include your order number and clear photos of the damage.
Once verified, we will send a free replacement.
Please note: Damage caused by normal wear and tear, misuse, or accidental breakage is not covered.
Shipping & Delivery
We do our best to ship promptly, but delays may occur due to couriers, customs, or other factors beyond our control.
Yazuno is not responsible for lost, stolen, or delayed packages.
For delivery issues, please contact the courier directly.
Incorrect Shipping Address
Please double-check your shipping details before confirming your order.
If an incorrect address is provided and not corrected within 24 hours, Yazuno cannot refund or resend the package once shipped.
1-Year Warranty Coverage
Every Yazuno device is protected by a 1-year limited warranty. If your device experiences any manufacturing defects within 12 months, we will repair or replace it free of charge.
Policy Updates
Yazuno may update this Refund & Return Policy at any time. The most current version will always be available on our website. By placing an order, you agree to the terms of the latest version.